Not My Usual Day

It was an unusual start for me at the hospital today.  I was alone in the office when  an elderly lady and her husband walked in......barely.  The woman was obviously not well.  As she leaned heavily on her cane, she started to tell me that she had been having chest pains all morning and would like to cancel her 10:00AM appointment.  Her husband said nothing.
"Certainly," I said to her, "Would you like to go down to the emergency room?"   No, she wanted to call her heart doctor and ask him what she should do. Her speech was labored and I became very concerned. 
She asked me to call her to reschedule her appointment and slowly started to turn around to go to the door.  I couldn't help but wonder why she came all the way to the hospital to cancel an appointment when she should have gone to her doctor right away.
She started to leave when I decided I'd better dash down the hall to get the nurse educator that she had been scheduled to see that morning.  I quickly told her of the situation w/the lady. She grabbed a wheelchair on our way down the hall after the poor elderly woman and her still silent husband.  We got her to sit down but she insisted on calling her doctor's office for instruction on what she should do.  OUR nurse spoke to her doctor on the phone, advised him of the situation and then escorted the woman down to the emergency room where she was admitted. Hopefully she's OK now. 
I can't help but wonder why her husband didn't insist she go directly to the emergency room when they arrived at the building. She had been having chest pains all morning.  What was he thinking? 
He probably wasn't thinking at all.  Sad.